Rethink the End-User Experience
We offer customized training solutions for Cloud UC providers that are designed to educate and empower end-users to manage their services and applications. We aim to seamlessly integrate our content, knowledge and support to increase end-user adoption and create a consistent user experience freeing our customers to focus on their core business.


Our product, Smart-Lynk ® is the most robust and affordable cloud services training option available. It is a fully managed, secure and scalable training portal that comes packed full of all the necessary support and features to educate your end-users, and make sure they are getting the most out of their Cloud UC services.

CUSTOMIZABLE SUPPORT PAGES

DONE-FOR-YOU DESIGN & HOSTING

UNLIMITED TRAINING VIDEOS

LIVE INSTRUCTOR LED WEBINARS

MANAGEMENT & REPORTING

Available End User Videos

Admin Portals
Rialto Enterprise Portal | BroadCloud My Account | Odin | Loki

End User Portals
BroadCloud My Phone | BroadWorks | Odin | Loki

UC-One Communicator
Desktop | Mobile | Tablet | MAC | PC | iOS | Android

Business Apps
Receptionist Console | Call Center | Unity | Hospitality

Phones & Devices
Polycom | Cisco | YeaLink | Panasonic

Call Center Reports
Call Center | Agent

UC-One
Meet | Team One | Connect | Hub

CC-One
Coming Soon

Sales and Product Training Courses

CONNECTIONS MATTER
Welcome to our site – you are here because you are a customer, a potential customer or an industry partner. You are the reason we exist, and beyond any measure of business success, we value the connection we are able to make with you and your team. There is an energy that exists between people who feel seen, heard and understood; our mission is to cultivate this type of relationship with each client. It is from this shared connection that we are able to become our best selves, and ultimately, provide the highest level of value to each other. And with that, we want to THANK YOU.
a few of the clients we serve:





OUR STORY

Our focus is on helping medium to enterprise level businesses “Close the Customer Experience Loop” by providing your teams and clients with Expert Training Solutions designed to help them master the software, features, functionality and applications in their Cloud UC service.
We are proud to do business with some of the most renowned names in Telecommunications, but our commitment is to deliver exceptional support to each client. Our services have seen measurable results for customers worldwide because we take the time to understand each client’s individual needs before offering a fully customized solution to meet their training and support goals.


Some of the accolades received by our team members include:
“Best Use of Technology” – ATD Florida Suncoast Chapter
“Tampa Bay Up and Comers – Under 40” – TBBJ
“Best of the Bay” – Creative Loafing
“Award of Merit” Society of Technical Communication
“Tampa Bay Top 50 Entrepreneurs” Business Leader Magazine
“Tampa Bay Up and Comers – Under 30” – TBBJ
LET’S TALK ABOUT IT…
Take home a $4,200 Support Package FREE in our:
SMART-LYNK SWEEPSTAKES
With the end of the year nearly upon us and all these new ideas you’ll be taking home from #Connections2017 we want to help take some of the stress off your shoulders. Enter below for the chance to win a customized and totally done-for-you Cloud UC Support Package from your friends at B-Lynk. The contest closes on Wednesday, October 25 at 11:59pm (EST) and one lucky winner will be announced Friday, October 27. Don’t forget that you can double your chances of winning by heading over to our Twitter account, and entering the Super-Secret-Sweepstakes-CODE with your entry on the form below.
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Smart-Lynk Service
Custom Branded Support Page with all the features that come standard in our “Clever” package.
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Totally Done-For-You
3 Months of Free Hosting & Management from our design and development team.
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Video Tutorials
Your choice of any (6) Video Tutorials that are available from our End-User Training Library
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Custom Branding & Intro
Videos will be branded to match your corporate identity, and will include a custom logo reveal intro
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Monthly Analytics Reporting
Monthly reports that include visitor counts, page views, average time spent on site and the number of views each video received
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Completely Managed