Welcome to Smart-Lynk

Smart-Lynk is one of the most robust and affordable Cloud Services Training options available for medium to enterprise level businesses; your customized and branded training portal can be live in just two weeks – plus it comes packed full of features that help to educate and empower your team to Close the Customer Experience Loop with Smart-Lynk’s outstanding support solutions!

Fully Customizable
Support Pages

Totally done-for-you design & hosting

Unlimited Amount
of Training Videos

Live Q&A or Instructor
led Webinars

Monthly Reporting
and Management

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Year Founded
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Clients Served
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Expert Training Solutions

B-Lynk is committed to delivering exceptional service and support to each client. To that end, we have developed a robust suite of Enterprise Cloud & Hosted UC Training solutions to help you master the software, features, functionality and applications that your team uses. We know our customers and we understand your challenges. We’re here to take the hassle out of training by empowering your sales teams, and getting them to market faster…

Available BroadCloud End User Videos:

  • My Phone Portal

    How to manage and configure the features and settings in your My Phone web portal.

  • My Account (Enterprise Portal)

    Demonstrates the features of My Account, including: passwords, users and basic settings.

  • Polycom Phones

    Provides all the basic information needed to master the use of Polycom phone devices.

  • Call Center Agent / Supervisor

    Outlines Call Center and Reporting functionality for both Agent and Supervisor roles.

  • Contact-One (Coming Soon)

    Demonstrating the features of Broadsoft’s unified contact center solution.

  • UC-One Desktop Client

    Provides an overview of the settings and features offered in the UC-One Client.

  • UC-One Mobile App

    Provides an overview of the settings and features offered in the UC-One App.

  • UC-One Tablet App

    Provides an overview of the settings and features offered in the UC-One App.

  • Receptionist Console

    Explains how to properly setup and manage your Receptionist Console for best use.

  • Hospitality Portal

    Using the communication and collaboration apps / services in the Hospitality portal.

Take a Private Tour

You already know the importance of understanding how to use, and get the most out of your UC services. Smart-Lynk takes the hassle out of training, so your team can focus on Enhancing your Customers' Experience...

Schedule a Demo
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Sales and Product Training Courses:

  • Why (Service Provider) Hosted UC?

    Explains why a customer should choose your company as a Service Provider. It details features and benefits of your product offering, plus network value proposition and market positioning.

  • Basics of Hosted UC

    Provides an overview of the basic value proposition of Hosted UC, along with specific selling points related to the Service Provider.

  • Targeting Vertical Markets

    Explains how to target the best qualified customers, along with real-world scenarios and overcoming common objections.

  • Products, Packages & Components

    Provides an overview on offering bundles and components of your specific service. It will also provide all the detailed information on each component of your offering and whom to target.

  • Addressing the Mobile Workforce

    Demonstrates all mobility features in your offering. Also covers the business benefits of each feature, where they can be configured, and overcoming common objectives.

  • Location-Level Features

    Explains the most popular location-level features that increase productivity and operational efficiency for your customers.

  • Business Continuity

    Provides an overview of the benefits of business continuity and how to apply them in real-world customer scenarios.

  • Front Office Solutions

    Explains the importance of a customer’s front office needs, understanding features like shared line appearance, busy lamp field/monitoring, and receptionist console.

Training Talk

Bye-Bye Manuals, Documents, PDFs and everything static.

June 30, 2015

Is Video the Key to Training Employees and Increasing Sales?

May 23, 2015

3 Things to Consider When Developing End-User Help and Support Content

May 13, 2015

Does Training Need Style?

May 1, 2015
View All

From our Owner

Welcome to our site – you are here because you are a customer, a potential customer or an industry partner. And with that – we want to THANK YOU. You are the reason we exist and the reason we love what we do.

Enjoy Connections, and see you in the Showcase!

Your friend, vendor and partner –