Rethink the End-User Experience

We offer customized training solutions for Cloud UC providers that are designed to educate and empower end-users to manage their services and applications. We aim to seamlessly integrate our content, knowledge and support to increase end-user adoption and create a consistent user experience freeing our customers to focus on their core business.

Our product, Smart-Lynk ® is the most robust and affordable cloud services training option available. It is a fully managed, secure and scalable training portal that comes packed full of all the necessary support and features to educate your end-users, and make sure they are getting the most out of their Cloud UC services.









    basic package:

  • Branded Support page
  • Monthly reports and analytics
  • Video Tutorials



    “Clever”, plus:

  • User Guides + FAQs
  • Getting Started Videos
  • Webinars


Available End User Videos

Admin Portals

Rialto Enterprise Portal | BroadCloud My Account | Odin | Loki

End User Portals

BroadCloud My Phone | BroadWorks | Odin | Loki

UC-One Communicator

Desktop | Mobile | Tablet | MAC | PC | iOS | Android

Business Apps

Receptionist Console | Call Center | Unity | Hospitality

Phones & Devices

Polycom | Cisco | YeaLink | Panasonic

Call Center Reports

Call Center | Agent


Meet | Team One | Connect | Hub


Coming Soon

Sales and Product Training Courses

Why (Service Provider) Hosted UC

Details the features and benefits of your product offering, plus network value proposition and market positioning.

The Basics of Hosted UC

Provides an overview of the basic value proposition of Hosted UC, along with specific selling points related to the Service Provider.

Targeting Vertical Markets

Explains how to target the best qualified customers, along with real-world scenarios for overcoming common objections.

Products, Packages & Components

Provides an overview on offering bundles, and outlines the details in each component of your offering and whom to target.

Addressing the Mobile Workforce

Demonstrates each mobility feature in your offering, where they can be configured and how to overcome objections.

Location-Level Features

Demonstrates the most popular location-level features, and how they increase productivity and operational efficiency for customers.

Business Continuity

Provides an overview of the benefits of having a business continuity plan, as well as how to apply them in real-world customer scenarios.

Front Office Solutions

Explains the importance of features like shared lines, busy lamp field and receptionsit console in your customer’s office.


Welcome to our site – you are here because you are a customer, a potential customer or an industry partner. You are the reason we exist, and beyond any measure of business success, we value the connection we are able to make with you and your team. There is an energy that exists between people who feel seen, heard and understood; our mission is to cultivate this type of relationship with each client. It is from this shared connection that we are able to become our best selves, and ultimately, provide the highest level of value to each other. And with that, we want to THANK YOU.

a few of the clients we serve:
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Our focus is on helping medium to enterprise level businesses “Close the Customer Experience Loop” by providing your teams and clients with Expert Training Solutions designed to help them master the software, features, functionality and applications in their Cloud UC service.

We are proud to do business with some of the most renowned names in Telecommunications, but our commitment is to deliver exceptional support to each client. Our services have seen measurable results for customers worldwide because we take the time to understand each client’s individual needs before offering a fully customized solution to meet their training and support goals.

Some of the accolades received by our team members include:
“Best Use of Technology” – ATD Florida Suncoast Chapter
“Tampa Bay Up and Comers – Under 40” – TBBJ
“Best of the Bay” – Creative Loafing
“Award of Merit” Society of Technical Communication
“Tampa Bay Top 50 Entrepreneurs” Business Leader Magazine
“Tampa Bay Up and Comers – Under 30” – TBBJ


Take home a $4,200 Support Package FREE in our:


With the end of the year nearly upon us and all these new ideas you’ll be taking home from #Connections2017 we want to help take some of the stress off your shoulders. Enter below for the chance to win a customized and totally done-for-you Cloud UC Support Package from your friends at B-Lynk. The contest closes on Wednesday, October 25 at 11:59pm (EST) and one lucky winner will be announced Friday, October 27. Don’t forget that you can double your chances of winning by heading over to our Twitter account, and entering the Super-Secret-Sweepstakes-CODE with your entry on the form below.

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    Smart-Lynk Service

    Custom Branded Support Page with all the features that come standard in our “Clever” package.

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    Totally Done-For-You

    3 Months of Free Hosting & Management from our design and development team.

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    Video Tutorials

    Your choice of any (6) Video Tutorials that are available from our End-User Training Library

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    Custom Branding & Intro

    Videos will be branded to match your corporate identity, and will include a custom logo reveal intro

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    Monthly Analytics Reporting

    Monthly reports that include visitor counts, page views, average time spent on site and the number of views each video received

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    Completely Managed